YoLink App Q&As

Q: How to update my payment information?
A: To update your payment information in the YoLink app, go to Settings > Quotas and Usage Limits > Tap the gray card > Payment Portal and update your payment details as needed. If you encounter any problems, contact YoLink customer support.
Q: What perks will I get with my subscription?
A: When you avail a subscription, you will:
1. get additional SMS and email notification counts plus call alert inclusion
2. be able to set shorter recording intervals for X3 temperature and humidity sensors (standard plan)
3. be able to set a longer delay time when adding delays to an automation's behaviors (standard plan)
4. be able to create up to 30 homes in the app (starter plan: up to 10 homes; standard plan: up to 30 homes)
Q: How can I get API key?
A: You can get the API Key from YoLink App->Menu (3 bars)->Settings->Account->Advanced Settings->User Access Credentials.
Please follow the documentation on http://doc.yosmart.com/docs/protocol/openAPIV2/
The API server should be https://api.yosmart.com
So, you should POST http://api.yosmart.com/open/yolink/token to get the access_token through your UAC, just as described in the documentation.
Please refer to the documentation:
1): Get device data through API:
http://doc.yosmart.com/docs/yolinkapi/THSensor
2): Get data reported by device through MQTT:
http://doc.yosmart.com/docs/protocol/openAPIV2#mqtt-api-v2
Q: Why is SMS messaging limited in YoLink?
A:
We genuinely empathize with your sentiments and would like to elucidate the situation. It's essential to understand that the text messages sent from our platform to customers' phones are not without cost; in fact, they incur a substantial expense, particularly when usage crosses into the tens of thousands.

We take pride in offering competitively priced, top-quality smart home products. In addition, our commitment extends to providing uninterrupted and excellent service. While we will continue to ensure that emails and App push notifications remain complimentary throughout the lifetime, the SMS service has proven to be an escalating financial burden, reaching thousands of dollars each month and showing no signs of slowing down. Customer accounts are automatically given a limited number of free SMS messages per month, based on the number of registered devices (one account has 5 default quotas and one device has 5 free quotas).

A handful of our customers activate the SMS service across all their devices, thereby incurring significant costs for each customer, upwards of $20 monthly per device. To sustain the viability of YoLink and its progression, we find ourselves in the position of needing to request that our customers exercise restraint in their use of SMS, reserving it solely for significant events like water leak detection and security alarms.

Our unwavering commitment is to present unparalleled products at unbeatable prices, complemented by exceptional support in the realm of smart home technology. However, due to the substantial operational outlay associated with SMS services and the necessity to provide consistently dependable service to all users, we are compelled to adjust our approach to SMS notifications.

Consequently, we have formulated a plan to furnish a predetermined allocation of complimentary SMS messages per month to every customer account, based on the count of registered devices. Upon reaching this threshold, the feature will experience limitations, and we strongly recommend utilizing SMS only when truly necessary. As a further step, unlimited SMS services will now be exclusively extended to our subscription-based clientele.

Once again, we express our deepest apologies for the conciseness of this message and the need for these adjustments. Please be assured that our objective remains centered on furnishing the most outstanding products and service in the smart home industry, while also ensuring the longevity and prosperity of our business.
Q: How can I receive SMS notifications on YoLink app?
A: To receive SMS notifications on YoLink app, follow these steps:
1. Add your phone number by going to Menu -> Settings -> Account -> Phone.
2. Enable SMS notifications by going to Menu -> Settings -> Account -> Advanced Settings.
3. Under Alarm Strategies in Settings, select the default strategy or the one related to your sensor and set SMS notification to Admin.
Q: How can I get email notifications on YoLink?
A: To receive email notifications on YoLink, please follow these steps:
1. Verify your email address by going to YoLink App -> Menu (upper left) -> Settings -> Account -> Email.
2. Enable email notifications by going to YoLink App -> Menu -> Settings -> Account -> Advanced Settings -> Enable email notifications.
3. Find the strategy related to your sensor (assuming it is the default strategy) by going to YoLink App -> Menu -> Settings -> Alarm Strategies. Set the email notification to Admin in the strategy.
Q: How can I receive app push notifications and sound alarms on my iPhone for YoLink?
A: To receive app push notifications and sound alarms on your iPhone for YoLink, please follow these steps:
1. Enable push notifications by going to YoLink App -> Menu (three lines in upper left corner) -> Settings -> Account -> Advanced Settings -> Enable Receive Push Message.
2. Set up app notifications by going to YoLink App -> Menu (three lines in upper left corner) -> Settings -> Alarm Strategies -> Tap the strategy related to your sensors -> In the Send App Notification area, set it to Admin. You can also customize push tones and set up critical alerts by tapping iOS Notification Settings.
3. Test your app push by going to the YoLink app's device screen and tapping the question icon (in upper right corner). Then tap Diagnosis of Device Alarm.
4. Go to your iPhone settings, search for YoLink, tap Notifications, and verify that Allowed Notifications, Sounds, and Badges are enabled. If desired, also enable Critical Alerts.
Q: How can I change the notification alert sound on my iPhone for YoLink?
A: To change the notification alert sound for YoLink on your iPhone, open the YoLink app, then go to Menu (in the upper left corner) -> Settings -> Alarm Strategies -> Find the strategy that is related to your sensors. Underneath "Send App Notification", tap "iOS Notification Settings" to change the notification sound or set up critical alerts.
Q: How do I get a sound when there is a YoLink notification on my Android phone?
A: For Android phones, you can choose a ringtone for your Yolink notifications by going to your phone's system settings. It may vary per phone model but to guide you, go to settings -> app settings -> look for the Yolink app -> notifications -> notification categories -> YoLink Alert/miscellaneous.
Q: Why does my device show offline?
A: If your YoLink smart device shows as "offline," if you have a hub, don't worry, it is still functional. The only device that connects to the internet is the Hub; all other devices connect to the Hub through a digital handshake. To conserve energy, these devices only send signals to the Hub intermittently, with different spacing intervals depending on the device. For example, a water leak sensor sends a signal to the Hub every 4 hours, while a smart plug sends a signal every half hour. When the devices detect any status changes, they immediately send signals to the Hub. The "offline" status only means that the Hub was not connected to the internet at that time. In reality, these sensors and plugs never directly connect to the internet. The devices will automatically reconnect to the Hub within 4 hours, but they will reconnect immediately if there are any status changes. Alternatively, you can press the set/power button on the device to connect it to the Hub immediately. If you take out the batteries of sensor, it won't alert you immediately, but it will send an offline alert within 8-12 hours.
Q: How can I invite a member to my YoLink account and set up notifications for them?
A: To invite a member to your YoLink account, they must first sign up for their own YoLink account and verify their email address through the YoLink app's Settings. Once they have done this, you can log in to your account and go to Menu -> My Home -> Home Users -> Invite User to invite the member. You can share an invitation code, which they can paste into their phone's browser, or send a QR code for them to scan within the YoLink app. After the invitation is complete, you can set up related notifications to All under Menu -> Settings -> Alarm Strategies -> In Strategies Settings. Additionally, you can set up different permissions for the member under Menu -> My Home -> Permissions and choose their permission level by swiping left under Home Users.
Q: I am trying to log in to the YoLink App, but it says my username or password is incorrect. What should I do?
A: Are you using your website credentials to log in to the YoLink App? If so, please note that you need to sign up for a separate account within the YoLink App. The website and app do not share login credentials, so you must create a new account within the app to access its features.
Q: Can you explain the terms in YoLink's Advanced Settings of Automation?
A: The terms in YoLink's Advanced Settings of Automation are as follows:

Save execution log: Enabling this option allows you to check the automation history.
Retry when action fails: If this option is enabled and a behavior fails, the automation will retry that behavior (1 to 3 times).
Continue if action fails: Enabling this option allows the automation to proceed to the next behavior if a behavior fails. If it is disabled, the automation will be aborted if the behavior fails.
Notify me if action fails: This option sends you a notification if a behavior fails.
Interval of continuous execution: This option allows you to set a time interval (e.g., 1 hour) for an automation. For example, if you set up an automation to start a siren alarm when a door is opened, and the interval is set to 1 hour, the automation will only execute once per hour, even if the door is opened multiple times within that hour.
Q: How can I move devices from Home A to Home B on YoLink?
A: To move your devices to another home on YoLink, you need to follow these steps:
1. Delete the devices in the first home by going to the device details screen (tap the three dots in the upper right corner on the device screen), scrolling down, and selecting "Delete Device."
2. Switch to the second home by going to YoLink App -> Menu -> My Home -> Switch to another home.
3. Scan the QR code to add the devices to the second home. You can save the QR code on the device details screen so that you don't have to go to the installation location to scan the actual devices.
Q: How do I arm or disarm my YoLink system?
A: You can set up two scenes to arm or disarm your system. Here are the steps:
Armed scene: Add behavior -> Choose alarm strategy -> Select the strategy related to your door sensor -> Choose advanced settings -> Set notifications to Admin, All, or None (if desired) -> Select "Siren Alarm" in the Trigger Action area -> Save.
Disarmed scene: Add behavior -> Choose alarm strategy -> Select the strategy related to your door sensor -> Choose advanced settings -> Set notifications to Admin, All, or None (if desired) -> Deselect "Siren Alarm" in the Trigger Action area -> Save.
Once you execute the armed scene, a door open will trigger a siren to start an alarm. If you execute the disarmed scene, the door open will not trigger a siren.
Q: Can I update the firmware of all devices with one simple button at the same time?
A: Currently, one hub can support updating the firmware of up to four devices at the same time. However, it is recommended to update the firmware of devices one by one to avoid a slow and potentially high failure rate.
Q: Can one YoLink device be added to multiple accounts?
A: No, YoLink devices can only be bound to one account at a time. However, you can invite others as members of your account to share access to the device.
Q: I am receiving an error message "device cannot be bound" while trying to add a device, what should I do?
A: If you encounter the "device cannot be bound" error, please contact YoLink support and provide them with the device's SN (located at the bottom or beside the QR code) or the EUI number on the scanning screen in the app. YoLink support will assist you in resolving the issue by obtaining the necessary device information.
Q: I got a new phone and cannot access my YoLink account as I don't remember my username. What should I do?
A: If you have forgotten your YoLink account username, you can contact YoLink support and provide them with your associated email address, phone number or the SN number of your hub. They will send you your username so that you can reset your password and regain access to your account.
Q: If I have to uninstall/reinstall the app or move it to another device, will I lose everything?
A: No, you will not lose any data. All your data is saved on our encrypted cloud server. Whether you use a new hub or phone or reinstall the app, your settings will remain intact.
Q: I've noticed that the app has been running slower over the past few days. Can you help me fix the problem?
A: If you are experiencing slow loading times in the app, please try force closing the app and restarting it to see if that resolves the issue. It's also important to ensure that your app version is up to date. The app screen operates similar to a web page and may need to be refreshed if it has been open for an extended period of time. Additionally, if the app has been running in the background for an extended period of time or if you have many apps open at once, the app process may be terminated due to limited RAM.
Q: How to delete my account so I can start over with my system?
A: Please go to YoLink app->Menu(3 bars in upper left)->Settings->Account->Advanced Settings->Delete Account
Q: When I remove the batteries from a YoLink sensor, it still shows as "normal" in the app. What is the reason for this?
A: YoLink devices only send signals to the Hub at specific intervals to save energy, and the interval varies by device type. For example, the water leak sensor sends a signal to the Hub every 4 hours, while the smart plug sends a signal every half hour. If there are no changes detected, the device will not send a signal until the next interval. Therefore, when you remove the batteries from a sensor, the Hub may not receive the notification immediately, but within 2 to 3 intervals (8-12 hours), it will receive the notification and alert you.
Q: Has there been any discussion about adding the feature of multiple triggers to the automation in the app?
A: Yes, currently, you can use the filter function in the Smart section->Automation->Then behavior to create more complex automations.
Q: Is there a way to edit the trigger in an automation?
A: Please update your app to version 1.40.16. This version gives you the ability to edit or make changes to the "when" field in an automation.
Q: When I attempt to update the firmware on a sensor, the app confirms the update and warns that it will take 15 minutes, but after that, it just goes back to the details screen for the sensor and there is no indication of a firmware update. What should I do?
A: For sensors, the firmware update will not occur immediately after confirming the update in the app. It can take up to four hours to complete. Alternatively, you can manually trigger the update by pressing the "set" button on the sensor.
Q: We are going to have two properties soon. Can both properties be added to one YoLink account?
A: Yes, you can add multiple homes to one YoLink account, but you will need an additional YoLink hub for the second property. However, please note that if you create two homes on the YoLink app, Alexa/IFTTT/Google will only recognize the main home. Therefore, it is recommended that you add all devices to the same home and create different rooms to distinguish them.
Q: When updating the firmware, it freezes at 0.2% and exits. What can I do?
A: Please follow these steps to troubleshoot:
1. Remove the batteries from the device.
2. Press the SET button on the device five times.
3. Reinstall the batteries.
4. Attempt the firmware update again.
Q: Is there a web-based app for YoLink?
A: Currently, YoLink does not have a web-based app. However, you can use the BlueStacks emulator to install the YoLink app on your PC. The Raedius console is only available for commercial use. YoLink plans to develop a PC app in the future.
Q: I ran a diagnosis test, but I didn't receive a text message, and both the siren and speaker hub didn't sound an alarm. What's going on?
A: The diagnosis test only checks the app and email notifications. It doesn't send a test SMS code or trigger the siren alarm or speaker hub. If you want to test the devices, you can simulate an event and see if the system responds accordingly.
Q: How can I add geofencing to the YoLink system?
A: Unfortunately, YoLink does not currently support geofencing. However, you can use the IFTTT app to integrate geofencing with the YoLink app. To set it up, download the IFTTT app and follow these steps:
1. Create a new applet and select "If This"
2. Search for "Location" and select the trigger for entering or exiting a designated area
3. Select "Then That" and search for YoLink, then choose the action to execute a scene.
Q: I want to change the email address associated with my YoLink account. How can I do that?
A: You can change the email address associated with your YoLink account by going to the YoLink app and navigating to Menu > Settings > Account > Email, where you can update your email address.
Q: I want to change the phone number associated with my YoLink account. How can I do that?
A: You can change the phone number associated with your Yolink account by going to the YoLink app -> tap the 3 lines at the upper left hand corner -> settings -> account -> phone and update your phone number.
Q: How long is the history of events stored in YoLink app?
A: The event history in YoLink app is stored for 6 months.
Q: Why can I not choose a device when editing a scene?
A: If your device is a sensor, it may not be shown in the behavior options when editing a scene. Sensor devices are designed for receiving notifications only and cannot be controlled to turn on or off.
Q: Why is the plug device disabled in the Related Devices area of the alarm strategy?
A: The alarm strategy only applies to devices that can trigger alerts, so for your plug device, notification is disabled. You can only receive offline notifications for it.
Q: How do I cancel my subscription?
A: To cancel your subscription, go to the YoLink app, tap the three-bar menu icon, select "Settings," then "Quotas and Usage Limits," and tap the gray card. From there, you can choose to unsubscribe.
Q: Do you offer an unlimited SMS messaging subscription option?
A: Currently, we offer two plans - Starter and Standard - which provide additional monthly quotas for emails, SMS, and phone lines. Here's what you will get for each subscription:
Starter Plan ($1.99)
>> Additional 200 SMS, additional 5000 emails, and 10 phone call alerts/month
Standard Plan ($4.99)
>> Additional 500 SMS, additional 30000 emails, and 100 phone call alerts/month
However, we do not currently offer an unlimited SMS messaging subscription option. You can access these plans by going to the YoLink App menu, selecting Settings, and then selecting Quotas and Usage Limits. The monthly limit refreshes every first day of the month.
Q: How can I rename a device on YoLink?
A: To rename a device on YoLink, please follow these steps:
1. Go to the YoLink app's device page.
2. Tap the three dots (in the upper right corner) to go to the Device Details screen.
3. Edit the device's name in the Name area.
Q: How can I check the version of the YoLink app?
A: To check the version of the YoLink app, please follow these steps:
1. Open the YoLink app.
2. Tap the menu button (three lines in the upper left corner).
3. Select "About YoLink" to view the app version.
4. To ensure that your app is up to date, you can also check the Apple App Store or Google Play Store.
Q: What is the purpose of "Trigger Actions" in the strategy area on YoLink?
A: The purpose of "Trigger Actions" is to specify what action(s) should be taken when a sensor detects an alert. For example, if you have a siren linked to the sensor and have selected "trigger siren" in the strategy settings, the siren will start an alarm when the sensor detects an alert. Similarly, if you have a speaker hub linked to the sensor and have selected "trigger speaker hub," the speaker hub will speak the default notification message. You can also choose to trigger a scene as an action.
Q: Is there any way that I can change my monthly payments to annual rather than monthly?
A: Unfortunately, YoLink currently only supports monthly payment options and does not offer an annual payment option.
Q: If I started my subscription halfway through the month, does it mean I paid a one-month fee for half a month only and I will be charged again for the next month?
A: If you started your subscription say halfway through August, your payment will be good for the remaining days of August until the end of September however you will be charged on September for your payment for October. For example, on August 14, you started your subscription of $1.99. You will be given additional 200 SMS, 5000 emails, and 10 phone calls to use for August 14-31. Your quota will refresh on September 1 and you will have again 200 SMS, 5000 emails, and 10 phone calls to use for September 1-30 however you will be paying $1.99 on September 14 as your payment for the month of October.
Q: Is there any way to change the order of the rooms in the list of rooms?
A: Yes, you can change the order of the rooms by tapping on the "Rooms" menu (three bars at the top right corner) in the YoLink app. Currently, you can choose to sort the rooms by name or date.
Q: Is there a way to view the D2D pairing status in the YoLink app?
A: Sorry, currently the YoLink app does not display the D2D pairing status.
Q: Is there a way to manually enter the device information so I don’t have to take the sensors off the doors to scan them when adding them to another account?
A: No, the actual SN number is 30 digits long and can be difficult to enter manually. However, you can go to the device details screen, find the SN number, and save the QR code. Then, on another device, you can use the QR code to easily add the device without having to remove the sensors from the doors.
Q: I updated the firmware and now the sensor is showing low battery. What should I do?
A: Firmware updates can consume more power and cause voltage fluctuations, which can cause the battery level to appear low. Please wait for a while and it should return to normal.
Q: Are there any special requirements for a YoLink account password?
A: Yes, YoLink account passwords should not include spaces.
Q: All my email notifications from YoLink go to Junk. How can I change this?
A: To prevent YoLink system email notifications from going to your Junk folder, you can whitelist the system email address "no-reply@yosmart.com" in your email provider's settings. Alternatively, you can set up a receiving rule to ensure that emails from YoLink are not marked as Junk.
Q: How do I clear the warnings in the upper right corner?
A: YoLink does not provide an option to clear the warnings manually. The warnings will disappear once the device returns to normal or the issue causing the warning is resolved.
Q: How can I delete a room?
A: You can delete a room by going to the YoLink App, selecting "Menu," then "Settings," then "Rooms," and finally swiping left on the room you want to delete.
Q: How can I change the temperature unit to Celsius for non-temperature sensors in YoLink app?
A: You can change the temperature unit for non-temperature sensors, in YoLink app by going to Menu -> Settings -> Locale and selecting "Celsius" as your preferred temperature unit.
Q: Can I rearrange the order of devices on the app page?
A: Currently, YoLink does not support rearranging the order of devices. However, you can edit the name of the devices and they will be sorted in alphabetical order.
Q: How can I expand the number of homes in my YoLink account?
A: If you need to create more homes, you can subscribe to YoLink's Starter (which allows up to 10 homes) or Standard (which allows up to 30 homes) plan. The free plan allows for up to 5 homes.
Q: What do the options Default, Effected when away, and Always mean in Alarm Strategies?
A: The options Default, Effected when away, and Always are simply aliases. You only need to enable the strategy that is related to your devices (usually Default). Additionally, the strategies can be deleted, except for the default strategy.
Q: Does YoLink allow for changing the admin of an account?
A: No, YoLink app does not currently support changing the admin of an account. In order for another person to take over as admin, you will need to delete the device from your account and have the new admin sign up for a new account and scan the QR code to bind them. It is recommended to take screenshots of the QR code on the device details screen before deleting the device, so that the new admin does not need to go to the installation location to scan the code.
Q: I scanned the QR code but it is not working. What should I do?
A: Please ensure that you are scanning the QR code on the device itself, and not on the box. Also, try placing the device on a white piece of paper before scanning the QR code to improve the scan accuracy. If the issue persists, please contact YoLink support for further assistance.
Q: How do I convert my UC variant devices to the EC variant?
A: Please ensure that the app version is 1.40.9 or higher before proceeding. To make the switch, follow this step:
>> Go to the device details page -> signal and follow the instructions provided.
***Please be aware that some UC products may require a specific firmware version to support this conversion. If the current firmware is incompatible, the UC products must first undergo a firmware update. To facilitate this process, a UC hub is required. In case you don't have a UC hub, please contact support so we can temporarily switch your EC hub to UC version to perform the firmware update. Once the update is completed, we will switch the hub back to EC.
***As of now, the conversion is supported by the following models: YS7704, YS6604, YS7201, YS7104, YS7707, and YS4909. If you would like to convert a different model, please contact Yolink support.

YoLink App Q&As

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